1. HONOR COMMITMENTS
Do what you say you’re going to do. Follow through. Keep promises to each other, to customers, and to yourself.
2. FOLLOW UP EVERYTHING
Record a follow-up date for every action and take responsibility to see it get completed. We get paid to complete work, not just put it into motion.
3. FIND A WAY TO SAY YES
Figure out how the end goal can be accomplished. Focus on work that can be done instead of what can’t be done. Have a “consider it done” attitude. If the standard answer isn’t working, find out what else can be done. “No” is the last possible answer.
4. CREATE A POSITIVE WORK ENVIRONMENT
Be friendly and welcoming. Being energetic is contagious. Smile when you answer the phone. Greet customers within 3 seconds. Don’t drain my energy!
5. GIVE A SH#T
Take ownership of your work. Care enough to do it well. Always ask yourself, “Is this my best work?”
6. PITCH IN
Step up. Find a need and take care of it. Don’t wait to be told what to do. Take responsibility. Approach tasks with enthusiasm. Ask “What’s next?” and “What can I help you with?” Look for a need and take care of it.
7. PRACTICE BLAMELESS PROBLEM SOLVING
Use your energy to develop solutions, rather than pointing fingers or dwelling on problems. Share lessons learned and use those lessons to improve our processes so we don’t make the same mistakes again.
8. ALWAYS BE LEARNING
Learn from your mistakes. We all make mistakes. Own up to them, improve, and move on. Be smarter with every experience. The best way to learn is by trying something.
9. COMMIT TO THE WORK
Don’t confuse activity with results. Focus on a process that contributes to results. Set high goals and measure your progress. Hold yourself accountable for achieving results. Prioritize to work smarter not harder. Cultivate a resilient mindset in the face of adversity. GSD.
10. ASK QUESTIONS
Only stop when you fully understand. Don’t accept anything at face value if it doesn’t make sense to you. People can’t assist unless they know you need help. Give others the joy of lending a hand.
11. GO THE EXTRA MILE
Be willing to do whatever it takes to accomplish the job, plus a little bit more. Take the next step to solve the problem, even if it means doing something not in your job description. It’s the extra mile that separates an average person from a superstar and what separates a good company from one that people want to do business with.
12. CHECK YOUR EGO AT THE DOOR
Don’t operate in silos. It’s not about you and your department. Worrying about who gets credit is counterproductive. Think from others’ perspectives. Make sure every decision is based on advancing the goals of the entire company.
13. PUT CUSTOMERS FIRST, ALWAYS
In all situations, do what is best for the customer, even if it’s to our own detriment. Identify how you can improve the customer’s experience. Offer solutions. Create customer loyalty by doing the unexpected.
14. DO THE RIGHT THING
Commit to doing the right thing in every action you take and in every decision you make, even when no one is looking. Always tell the truth. If you make a mistake, own up to it, apologize, and make it right.
15. CONTINUOUSLY IMPROVE
Be in the business of what can be done instead of what has been done. Regularly evaluate your job to find ways to improve. Look for new opportunities. We are pioneers.
16. DON’T BS EACH OTHER
Be candid and direct. Focus on the facts to stay out of the emotional gutter. Don’t beat around the bush. Tell the truth to each other and to our customers. Get clear on expectations.
17. DON’T BE A PIG
Keep all company property, work areas, and jobsites orderly, organized, and clean. We work with dirt; we don’t live in it.
18. BE CONSIDERATE
Of other people’s time, resources, and feelings. Think, “How will the action I take, or not take, have an effect?” Replace the toilet paper roll, pick up the candy wrapper, pull the weed. Say hello, goodbye, thank you, and I’m sorry.
19. BEGIN WITH THE END IN MIND
Start every task, project and meeting with a clear vision of your desired result. Ask and answer, “What does success look like for this particular task, project, meeting?”
20. KNOW THE FULL STORY
Gather data. Get all the facts. There is always more to every story. Don’t assume. Get a complete picture to help you make better decisions before you proceed.
21. ASSUME POSITIVE INTENT
Give people the benefit of the doubt. Set aside judgement.
22. BE SAFE
Don’t take chances when it comes to safety. Ensure that everyone makes it home each night, safe and sound. Take care of yourself and others.
23. THINK LIKE AN OWNER
Make prudent decisions and use company resources wisely. Put in an honest day’s work for an honest day’s pay. Strive to go paperless. Turn off the idling engine.
24. GIVE BACK
Commit to helping others. Give more than you take. Leave the woodpile higher than you found it.
25. PUT YOUR BEST FOOT FORWARD
Your first impression is usually the most lasting impression. Image matters. Present yourself well. Tuck in your shirt, look professional. Be a proud representative of yourself and the company. Be a walking, talking Faulks Bros. Brand Ambassador.
26. HAVE FUN
Stuff happens. Keep perspective. Laugh. We sell sand…not nuclear secrets. The world has bigger problems. Enjoy your work and your team. Celebrate successes.
